Bank Makes Mistake on Car Loan

Wells Fargo made a mistake on a customer’s car loan, and then wouldn’t correct the problem that they had created. Andriy Chirovsky took out a car loan from Wells Fargo, and someone in their auto loan department made an error on the paperwork, leaving Chirovsky out the money he was paying for the car as well as the car itself.

It started when Chirovsky went to Wells Fargo to get an auto loan from the company. He took his son Alex with him, as there was a specific car that they were looking at. Alex attends NAU in Flagstaff, and wanted a Jeep, so they headed off to Wells Fargo to get the auto loan.

The paperwork went through according to plan, but when the check for $5,000 – the amount of the auto loan – was processed, it was sent to the seller instead of going to the seller’s bank. When the seller received the money, they took the money and ran. Now, Chirovsky has a car loan, but no car to go with it.

They tried getting Wells Fargo to correct the situation, but they would not. The seller’s bank would not give them the title to the car as they said that they had not been paid, and therefore they still owned the car. They tried getting various outside agencies to assist, but were unsuccessful until they ran into 3 on Your Side, a television show that assists people with these types of issues.

Wells Fargo would not assist them either, so they went directly to the Arizona Motor Vehicle Division. They said that it was crystal clear to them who actually owned the car, and created a new title in Chirovsky’s name.



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